International Shipping
We understand that shipping is a crucial part of your shopping experience, and we want to make sure that you have the best possible experience with us. That's why we offer a top-notch shipping service that is both fast and secure.
We know that you're excited to receive your order, so we provide an international tracking code that will allow you to follow your package every step of the way. You'll receive this code in your order confirmation email, along with instructions on how to track your package.
You can use the following websites to track your order:
Yanwen
17 Track
To ensure that your order is delivered as quickly as possible, please provide your mobile phone number at checkout. Our stock and international shipping agency are located in Chengdu, China, and we ask that you allow up to 5 days for us to process your order. We'll work hard to get your order to you as soon as possible.
We're confident in our international shipping speed and security, but please keep in mind that the delivery times in the chart below are estimations and may be subject to delay. If your delivery is delayed, we'll be sure to keep you updated. Please note that we're not responsible for any lost or stolen packages, as this is beyond our control. However, we will spare no effort to help you track/report in case of lost/stolen during the shipping process.
| Destination | Estimated Delivery Time | Average Shipping Costs (Euro) |
|---|---|---|
| United States | 10-15 days | 13 |
| Canada | 10-15 days | 14 |
| United Kingdom, France, Germany, Italy, Spain | 5-12 days | 7-8 |
| Netherlands, Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Denmark, Estonia, Finland, Greece, Croatia, Hungary, Ireland, Lithuania, Luxembourg, Latvia, Malta, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | 7-15 days | 8-13 |
| Mexico | 15-30 days | 13 |
| Puerto Rico, Remote US areas | 20-30 days | 16 |
| Brazil | 15-25 days | 15 |
| Chile | 12-20 days | 16 |
| Colombia | 15-30 days | 20 |
| Peru | 20-40 days | 26 |
| Australia, New Zealand | 8-15 days | 13-14 |
| Japan | 3-9 days | 9 |
| Hong Kong | 3-7 days | 10 |
| India | 15-30 days | 14 |
| South Korea, Philippines, Singapore | 7-14 days | 4-11 |
| Thailand | 5-10 days | 5 |
| Taiwan | 7-9 days | 7 |
| United Arab Emirates | 8-15 days | 7 |
| Cyprus | 7-15 days | 19 |
| Israel | 8-15 days | 14 |
| Saudi Arabia | 8-15 days | 13 |
| Turkey | 7-10 days | 14 |
| Morocco | 10-15 days | 21 |
| South Africa | 15-30 days | 22 |
Our shipping rates are calculated as an average using 1KG as the weight for your reference. To get an accurate shipping quote, please add your desired items to your cart and proceed to checkout. You'll be able to see the shipping cost before completing your purchase.
Import Taxes & Duties
We cover all import tax and duty fees, so you don't have to worry about any additional charges. If you do happen to be charged any duty/tax fees for your order, please contact us and include a copy of the invoice so we can settle the charges for you.
Customs & Regulations
Please note that your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific destination or region.
Returns
We want you to be completely satisfied with your purchase, which is why we offer a 14-day return or exchange policy. If you need to return or exchange an item, please visit our Return Policy page for more information.
United States orders
For orders to the United States, please note that you are importing your order for non-commercial (personal) use. You will be listed as the importer for US Customs and Border Protection purposes, and your order will be imported into the United States in accordance with the necessary customs requirements. To simplify this process, your order indicates your agreement to authorize us to appoint a designated carrier/customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single noncommercial shipment. Your order serves as an electronic signature indicating your agreement to the following, as required by US Customs and Border Protection:
“The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.”
Your authorization permits the carrier/customs broker to file the customs entry on your behalf for any order that is over $2,500, or otherwise requires formal entry.
We're here to help you with any questions or concerns you may have about international shipping. If you need assistance or have any questions, please don't hesitate to contact us here.
Please note that the delivery times are estimations only and are not guaranteed.